The Role of Soft Skills in Staffing: Why They Matter
The job market’s wants and needs in their employees are constantly changing, including that of the staffing industry. A study by Deloitte Insights and Forbes reported that 92% of companies say that human capabilities or soft skills matter as much or more than hard skills in today’s business world. This article will explain why soft skills are useful for staffing agencies to see in employees.
What Are Soft Skills?
Soft skills are character traits and interpersonal skills whereas hard skills demonstrate your technical abilities (Microsoft, editing, creating videos, etc.). Soft skills enable a n individual to interact effectively with others. Some examples of soft skills are communication, leadership, problem-solving, emotional intelligence, creativity, adaptability, teamwork, and so many more. Employers gauge these intangible skills during an interview process to see how well your candidates will fit into their company culture. Research has revealed that 84% of employees and managers believe new hires must possess soft skills.
Why Should Staffing Agencies Look for Soft Skills When Hiring?
Firstly, soft skills help increase efficiency and productivity. Research has shown that soft skills, specifically communication and problem-solving, can boost productivity and retention by 12%. Due to this increase in productivity, communication and problem-solving soft skills deliver a 25% return on investment (ROI). Leaders who have honed these skills can increase their team’s performance by 30%.
Secondly, stronger relationships are nurtured with soft skills. Did you know that an average employee spends at least one-third of their life in an office? Thus, it’s important to have a great relationship with your coworkers. Employees with soft skills can create and sustain lasting relationships easier since they are more emotionally intelligent (as a result, can build rapport with their coworkers and managers). Having employees that can empathize, motivate, and positively influence the people around them is essential for staffing agencies.
As mentioned before, soft skills improve retention rates. Talents want to work with companies prioritizing professional and personal growth. By offering talents an option to learn how to hone or utilize many soft skills, you give them a reason to want to keep working with you.
Though technical skills can often lead to innovative solutions, soft skills like creativity and problem-solving play important parts in doing so. Companies that prioritize innovation and innovative skills experience 2.6 times higher revenue growth and 2.5 times higher profit margins than those that don’t.
When you’re looking for new employees for your staffing business, actively seek individuals who possess a combination of technical and soft skills (top 10 listed below). It will lead to increased employee engagement, productivity, and long-term success.
Top 10 Soft Skills
Communication | Effective communication goes beyond speaking and listening, it includes active listening, understanding nuanced cues, and fostering constructive dialogue. This skill is crucial for building strong interpersonal connections. |
Leadership | Leadership skills involve more than just overseeing tasks. A strong leader inspires and guides a team, creating a sense of unity and shared purpose. Effective leaders motivate others to achieve common goals, navigate challenges, and celebrate collective successes. |
Adaptability | In a dynamic work environment, adaptability is key. Individuals who can navigate change, embrace new technologies, and adjust their strategies when needed exhibit resilience. This skill is highly valued as it enables professionals to thrive in ever-evolving industries. |
Problem-Solving | Problem-solving means finding a strategic and creative approach. Professionals adept at problem-solving not only address issues but also contribute to innovation by thinking critically and proposing inventive solutions. |
Collaboration | Collaboration is the practice of working seamlessly within a team. Successful collaborators contribute their skills, communicate effectively, and encourage a positive team dynamic. This soft skill is essential for achieving collective objectives and ensuring that diverse talents harmonize effectively. |
Emotional Intelligence | Emotional intelligence involves understanding and managing your emotions and those of others. Professionals with high emotional intelligence navigate interpersonal relationships with empathy, resolve conflicts effectively, and contribute to a positive work environment. |
Time Management | Effective time management is about allocating time strategically to tasks and responsibilities. Professionals who master time management ensure efficiency, meet deadlines consistently, and maintain a well-organised workflow. |
Organizational Skills | Organizational abilities involve maintaining a structured approach to tasks, projects, and responsibilities. Professionals with strong organizational skills keep track of details, manage resources effectively, and contribute to the overall efficiency of projects. |
Critical Thinking | Critical thinking is the ability to analyse information objectively and make informed decisions. Professionals who excel in critical thinking approach challenges with a logical mindset, evaluate information critically, and contribute to strategic decision-making. |
Creativity & Cultural Competence | Creativity infuses innovation into approaches and problem-solving. Cultural competence involves understanding and embracing diverse perspectives, contributing to a more inclusive and innovative work environment that reflects the evolving demands of modern workplaces. |
At EZ Staffing Factoring, we make sure we’re constantly using our soft skills, like effective communication, to help you find the best factoring company for your staffing agency!