Nothing is perfect. Nobody is perfect. No business is perfect. Sometimes business owners try to hide that fact, and use only their strengths to overcompensate for it, without paying any attention to their weaknesses. But the important thing to remember is that it is possible to improve. The approach of a staffing company, for example, being great at marketing but not very good at customer service, deciding to ignore customer service and continue pushing their marketing success, is limited, and ultimately doomed to fail. Much better is to recognize your mistakes and bring them to the forefront to try to improve. Here are three hard, but useful, things you can do to focus on making your staffing agency’s imperfections better:
- Reach out to your clients and ask them what were the most difficult things about dealing with your company. Ask why they think could be improved.
- Keep track of how much time it takes your company to manage different kinds of internal projects. Keep track of things that contribute to inefficient work and try to find new and effective ways to manage them.
- Try to look at your company’s skills objectively. Nobody knows your company better than you. Identify the most significant areas of improvement and start improving them!
In the short run, focusing your staffing agency’s energies on your mistakes might be embarrassing, difficult, and get you less business, but in the long run, you’ll be happy you took the time. You can save time with payroll though by factoring your invoices.