How Staffing Companies Can Raise Satisfaction Ratings

Every year, CareerBuilder and Inavero publish a study called “Opportunities in Staffing,” a comprehensive guide designed to help staffing company owners navigate the industry. Based on the responses of staffing agency employees/candidates and clients, the research offers a great reflection on where the industry is headed.

Now, while the staffing industry is pulling in more total revenue this year than any other point in its history, the 2015 data reveals that client satisfaction has decreased this year. Now, it is more likely that clients of staffing agencies will give negative referrals on review boards and to colleagues in the same line of work. Obviously, for staffing agencies, this is bad news.

So, how can you ensure that your staffing firm is reversing this trend, and providing client companies a satisfactory service?

Invest in your candidates, employees.

If you want your staffing firm to stay ahead of the curve and get those positive reviews, make sure that you are providing your clients with a competent pool of labor. Surprisingly, the CareerBuilder survey found that around 90% of job candidates said that their firm gave them no training prior to being placed. The solution is simple—make sure that your employees and candidates are prepped for the post to which they are contracted. Review their resumes, conduct mock interviews, and make sure that they are as versatile as can be. Ensuring that they are ready to handle the job before they arrive can do wonders for you firm’s credibility.

Engage your clients from the get-go.

How you interact with your client companies after you fill a position is far more crucial than you may anticipate. When working with new clients for the first time, be sure to follow up on problems that they report within 24 hours. Make sure to question the client and thoroughly understand what kind of worker they need to fill their position, and then offer them realistic expectations that they can set for the employee you plan on sending—those three things can make your firm nearly 60% more likely to be referred to positively.

Stay involved.                                                 

Do not neglect either the candidate or the client after a position has been filled. If either contacts you, respond within the day. Fix any problems as soon as possible, and check in from time to time with both. Make sure that the relationship is a smart fit. The more you engage, the more you stay involved, the happier the employee and client will be.

If you and your staffing company follow these guidelines and pay attention to the needs of your employees and clients, you should be able to expand your staffing firm with few problems. But, wise staffing company owners are looking for other ways to expand, too. Start financing your firm in the most efficient way possible with invoice factoring. Does your credit prevent you from getting reasonable bank loans? If so, invoice factoring can provide you with a fast, steady, debt-free cash flow. Get in touch with Factor Finders to get the answers to all of your questions about invoice factoring for staffing companies, and start expanding.